The role focuses on Service Desk Non-Voice Support, including handling customer and service requests through email, web, and chat. Candidates with good communication, typing, troubleshooting, and problem-solving skills can consider this opportunity.
Accenture IT Customer Service New Associate – Overview
| Company | Accenture |
| Job Role | IT Customer Service New Associate |
| Job Number | AIOC-S01667985 |
| Location | Hyderabad, Telangana |
| Job Type | Full Time |
| Experience | 0–1 Years |
| Qualification | Any Graduation |
| Work Type | Non-Voice Support |
| Primary Skill | Email – Service Desk Non-Voice Support |
About the Accenture Job
Accenture is looking for candidates to join its Customer Support and Service Desk operations. The selected candidate will assist with resolving customer and service-related queries and will work on non-voice interactions such as email, web, and chat.
The role involves following established processes to diagnose, troubleshoot, resolve, or appropriately assign incidents and service requests.
Key Responsibilities
The selected candidate may be responsible for the following activities:
- Handling customer and service-related queries.
- Responding to customer requests through email and chat.
- Recording and diagnosing service incidents.
- Troubleshooting issues based on defined support procedures.
- Resolving service requests within the applicable SLA.
- Escalating issues that require additional technical support.
- Managing unplanned service interruptions.
- Working to restore normal service operations as quickly as possible.
- Maintaining accurate records of incidents and service requests.
Eligibility Criteria
- Any Graduation
- 0–1 years of experience
- Good written communication skills
- Good typing skills
- Ability to work with email and chat-based processes
- Basic troubleshooting and problem-solving ability
- Ability to follow defined processes and instructions
- Ability to work effectively as part of a team
Required Skill
The primary skill mentioned in the job description is:
Email – Service Desk Non-Voice Support
Candidates who are comfortable handling written communication and customer/service requests through digital channels may find this role relevant.
Is Coding Required?
This particular position is primarily focused on IT customer service and non-voice service desk support. The provided job description does not list programming languages such as Java, Python, or SQL as mandatory requirements.
The role instead emphasizes troubleshooting, service requests, communication, email, chat, and following established support procedures.
Work Environment
The position is based in Hyderabad and is a full-time opportunity.
Candidates should also be prepared for rotational shifts, as the job description states that the role may require working in rotational shifts.
Who Can Apply?
Candidates from any graduation background who meet the experience requirements can apply. The position is particularly relevant to entry-level candidates interested in beginning a career in IT Service Desk, Customer Support, Technical Support, or IT Operations.
Why Consider This Opportunity?
- Entry-level opportunity in the IT services industry.
- Open to candidates with any graduation.
- 0–1 years of experience mentioned.
- Hyderabad location.
- Focus on non-voice email and chat support.
- Opportunity to gain experience in IT service operations.
- Exposure to incident and service request management.
How to Apply for Accenture IT Customer Service New Associate?
Interested and eligible candidates can apply through the official Accenture careers application portal.
Company: Accenture
Position: IT Customer Service New Associate
Job Number: AIOC-S01667985
Location: Hyderabad
Experience: 0–1 Years
Qualification: Any Graduation
Apply Now – AccentureImportant Recruitment Notice
Accenture warns candidates about fraudulent recruitment messages. Applicants should be careful if anyone asks for money or payment in exchange for employment.
Do not pay anyone for a job at Accenture. Recruitment-related information should be verified through the official Accenture careers website.
Frequently Asked Questions
What is the Accenture job role?
The position is IT Customer Service New Associate.
Where is the job located?
The position is located in Hyderabad, Telangana.
What is the required experience?
The job description specifies 0–1 years of experience.
What is the educational qualification?
The position accepts candidates with any graduation.
Is this a non-voice job?
Yes. The primary skill is listed as Email – Service Desk Non-Voice Support. The role may involve email, web, and chat interactions.
Is coding required for this position?
Programming languages are not listed as mandatory skills in the provided job description. The role primarily focuses on service desk support, troubleshooting, email, chat, and incident management.
Can freshers apply?
Yes. The job description specifies an experience range of 0–1 years, making it an entry-level opportunity.
Are rotational shifts possible?
Yes. The job description states that the role may require candidates to work in rotational shifts.
Conclusion
The Accenture IT Customer Service New Associate role in Hyderabad is an entry-level opportunity focused on non-voice service desk support. Candidates with any graduation and 0–1 years of experience can review the requirements and apply through the official Accenture careers portal.
The position can provide exposure to customer support, service desk operations, incident management, troubleshooting, email support, and digital customer interactions.
Disclaimer: This article is provided for informational purposes and is based on the job details supplied. Job availability, eligibility requirements, recruitment stages, and other details may change. Candidates should verify the latest information on the official Accenture careers website before applying.
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