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Support Engineer 1

Oracle · Bengaluru, Karnataka, India

Company: Oracle

Job Title: Support Engineer 1

Job ID: 342318

Location: Bengaluru, Karnataka, India

Job Category: Services and Support

Experience: 0–2+ years

Career Level: IC1

Employment Type: Regular Employee

Language: English

Visa / Work Permit Sponsorship: Not available for this position

About the Role

Oracle is hiring for a Support Engineer 1 position in Bengaluru. The role focuses on customer technical support, troubleshooting, issue investigation, documentation, and collaboration with experienced technical teams.

This opportunity is listed at career level IC1 and specifies an experience range of 0–2+ years. The position may be relevant to early-career professionals interested in technical support, troubleshooting, SQL, IT service management, and enterprise software.

What You Will Do

As a Support Engineer 1, responsibilities may include:

  • Responding to customer questions through phone and electronic support channels.
  • Understanding customer problems and assisting with common technical issues.
  • Investigating and troubleshooting issues related to assigned Oracle products.
  • Reproducing technical problems when necessary to help identify possible causes.
  • Communicating with customers during troubleshooting and resolution activities.
  • Following up on customer service requests and communicating appropriate resolutions.
  • Escalating complex technical issues to the appropriate teams when required.
  • Working with experienced team members to investigate routine product, reliability, and maintenance issues.
  • Maintaining service-request and technical-support documentation.
  • Using troubleshooting guides and knowledge-base resources.
  • Learning to prepare troubleshooting guides and knowledge-base articles.
  • Supporting internal teams and stakeholders with customer-related technical questions.
  • Developing knowledge of the assigned Oracle product ecosystem and customer environments.
  • Learning to use automation and AI-assisted tools to investigate common technical issues.
  • Identifying opportunities to improve support processes, workflows, and best practices.

Required Skills

The job listing mentions the following skills:

  • SQL
  • ITIL (Information Technology Infrastructure Library)
  • Incident Management and Response
  • Change Management
  • Support Process Management
  • Impactful Communication

Who Can Consider This Opportunity?

The position is listed at IC1 career level with an experience range of 0–2+ years. Candidates interested in technical support, enterprise software, SQL, troubleshooting, incident management, and customer-facing technical roles may find the position relevant to their career interests.

Applicants should review the complete requirements on the official Oracle careers page before submitting an application.

Areas of Work

  • Technical troubleshooting
  • Customer technical support
  • SQL and technical investigation
  • Incident management
  • ITIL-based support processes
  • Technical documentation
  • Root-cause investigation
  • Support process improvement
  • Automation and AI-assisted support tools

How to Apply

Interested candidates can review the complete job details and apply directly through Oracle's official careers website.

Apply Now – Oracle Careers

Important Information

  • Company: Oracle
  • Position: Support Engineer 1
  • Job ID: 342318
  • Location: Bengaluru, Karnataka, India
  • Experience: 0–2+ years
  • Career Level: IC1
  • Employment: Regular Employee
  • Visa / Work Permit Sponsorship: Not available
  • Language: English

Frequently Asked Questions

What is the job title?

The position is Support Engineer 1.

Where is the job located?

The listed location is Bengaluru, Karnataka, India.

How much experience is required?

The listing specifies 0–2+ years of experience.

What is the career level?

The position is listed at Career Level IC1.

What skills are mentioned?

The listed skills include SQL, ITIL, Incident Management and Response, Change Management, Support Process Management, and Impactful Communication.

Is visa sponsorship available?

The job listing states that visa or work permit sponsorship is not available for this position.

Where should candidates apply?

Candidates should use the official Oracle Careers application page for Job ID 342318.

Source: Oracle Careers – Job Identification 342318
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